@book{53772,
	author = {Kaplan, Robert S., and Norton, David P.,},
	title = {El cuadro de mando integral :},
	publisher = {Gestión 2000,},
	year = {2009.},
	address = {Barcelona :},
	edition = {Tercera edición.},
	note = {Título original: The balanced scorecard .}
}